About
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(Sykes/Sitel Home)
Job Description
Foundever is looking for full-time Bilingual & English Only Customer Service Representatives whom want to work from the comfort of their own home!
Our team comes from an array of backgrounds and experiences; what unites us is our passion for People Serving People. We go beyond answering questions and solving problems to provide a memorable experience and change the call center industry one customer at a time. We are a dynamic team looking for innovators and trailblazers whom will inspire us.
You will be answering back-to-back calls in virtual call-center, located in the comfort of your own home! Each day, you will be resolving customer issues that may be related to billing, support or troubleshooting. Basic trouble shooting is an expectation. On every call you will be required to educate your customer about all applicable offers and promotions. You must ensure you take ownership and accountability for resolving the customer's problem, as well as answering each call with enthusiasm, professionalism, and energy.
This position will also require someone who has strong computer skills, using multiple windows to navigate through multiple systems to research information and provide the most accurate and up-to-date information. ** Applicants without strong computer skills will not be considered **
Primary Responsibilities
Job Requirements
Nice to have (but not required):
Customer service background Experience with financial services, healthcare, technology companies, or something similar
About Foundever (Formerly Sykes/Sitel Home)
Every time a Foundever customer service representative takes a call they have the chance to help someone answer a question, solve a problem, or find something they need.
Helping others, we find meaning in our jobs, while working with people who become friends and who are fun to work with.
And with supportive, caring leadership, our reps enjoy ongoing career opportunities.
Serving clients in an array of businesses, our call reps learn about some of the most exciting and leading industries in today's economy.
EEO statement
COMMITMENT TO ETHICS AND EQUAL EMPLOYMENT OPPORTUNITY:
Foundever is firmly committed to conducting business in compliance with the letter and spirit of the law and other accepted standards of business conduct as reflected in the company's policies.
Foundever is proud to be an equal employment opportunity employer.
Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, national origin, ancestry, citizenship, disability/handicap, marital status, veteran status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law.
Click for Career [Opportunity ID 1414059]
(Formerly LiveXchange)
The GigCX Revolution
Customer service is in a state of constant change.
Consumers crave more personalized, timely, and authentic experiences. Brands and companies are looking to strengthen their relationships and increase customer loyalty. With an emphasis on flexibility, cost savings, and transparency, GigCX is set to be the next big transformation of how brands deliver exceptional customer experiences.
Everything you need to know about GigCX, all in one place
Customer service is in a state of constant change, with consumers craving more personalized, timely and authentic experiences with brands. With an emphasis on flexibility, cost savings and transparency, GigCX is set to be the next big transformation of how brands deliver fantastic customer experiences.
At LiveXchange, our technology offers incredible value to businesses and corporations which are in need of reliable, passionate, team members who understand their business and can fully and attentively articulate the services and capabilities they offer. To learn more about the advantages of GigCX, explore our resource center below.
What makes us better?
The GigCX Marketplace is a highly secure, global platform for talent sourcing, onboarding, and management which allows organizations to confidently and cost-effectively augment their CX workforce.
GigCX Marketplace is powered by LiveXchange Technologies
We've invested the last 20 years developing and elevating frictionless technologies to enable the gig-driven, remote-work model. Our technologies empower those who are looking to make the shift to highly flexible, on-demand, home-based CX service providers. Using our technology, CX organizations and teams can recruit, train, and manage their customer experience conveniently and securely, all on one platform.
Global Awareness
Meaningful Work + Sustainable Solutions = Stronger Communities
GigCX Marketplace places a high value on meaningful work for individuals secure and sustainable solutions for organizations, and ultimately, the health and growth of our communities and world.
Ways that we put those values into action:
GigCX Marketplace Values Diversity, Equity & Inclusion
We strive to develop platforms and solutions that embrace, support, and accept all people, regardless of ethnicity, gender identity or expression, sexual orientation, religion, age, neurodiversity, disability status, citizenship, or any other aspect which makes them unique.
Home Office
You Have a Dedicated Home Workspace. You must have a dedicated quiet workspace. Your workspace must be completely free from any background noise. Any extraneous noise is strictly forbidden and may result in immediate removal from the network.
(Sykes/Sitel Home)
Job Description
Foundever is looking for full-time Bilingual & English Only Customer Service Representatives whom want to work from the comfort of their own home!
Our team comes from an array of backgrounds and experiences; what unites us is our passion for People Serving People. We go beyond answering questions and solving problems to provide a memorable experience and change the call center industry one customer at a time. We are a dynamic team looking for innovators and trailblazers whom will inspire us.
You will be answering back-to-back calls in virtual call-center, located in the comfort of your own home! Each day, you will be resolving customer issues that may be related to billing, support or troubleshooting. Basic trouble shooting is an expectation. On every call you will be required to educate your customer about all applicable offers and promotions. You must ensure you take ownership and accountability for resolving the customer's problem, as well as answering each call with enthusiasm, professionalism, and energy.
This position will also require someone who has strong computer skills, using multiple windows to navigate through multiple systems to research information and provide the most accurate and up-to-date information. ** Applicants without strong computer skills will not be considered **
Primary Responsibilities
- Customize services for customers based on individual needs
- Transform escalated customer inquiries into positive interactions
- Speak clearly and concisely in all communications, ensuring resolution of every issue
- Develop strong rapport with each caller early in the contact
- Multi-task, navigating through multiple windows for answers to questions and resolution to issue
Job Requirements
- This is the right job for you if you're able to:
- Speak on the phone and use a computer
- Empathize and be friendly with people you've never met
- Use logic and solve problems
- Be part of a team
- Desired qualifications, skills and experience
Nice to have (but not required):
Customer service background Experience with financial services, healthcare, technology companies, or something similar
About Foundever (Formerly Sykes/Sitel Home)
Every time a Foundever customer service representative takes a call they have the chance to help someone answer a question, solve a problem, or find something they need.
Helping others, we find meaning in our jobs, while working with people who become friends and who are fun to work with.
And with supportive, caring leadership, our reps enjoy ongoing career opportunities.
Serving clients in an array of businesses, our call reps learn about some of the most exciting and leading industries in today's economy.
EEO statement
COMMITMENT TO ETHICS AND EQUAL EMPLOYMENT OPPORTUNITY:
Foundever is firmly committed to conducting business in compliance with the letter and spirit of the law and other accepted standards of business conduct as reflected in the company's policies.
Foundever is proud to be an equal employment opportunity employer.
Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, national origin, ancestry, citizenship, disability/handicap, marital status, veteran status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law.
Click for Career [Opportunity ID 1414059]
(Formerly LiveXchange)
The GigCX Revolution
Customer service is in a state of constant change.
Consumers crave more personalized, timely, and authentic experiences. Brands and companies are looking to strengthen their relationships and increase customer loyalty. With an emphasis on flexibility, cost savings, and transparency, GigCX is set to be the next big transformation of how brands deliver exceptional customer experiences.
Everything you need to know about GigCX, all in one place
Customer service is in a state of constant change, with consumers craving more personalized, timely and authentic experiences with brands. With an emphasis on flexibility, cost savings and transparency, GigCX is set to be the next big transformation of how brands deliver fantastic customer experiences.
At LiveXchange, our technology offers incredible value to businesses and corporations which are in need of reliable, passionate, team members who understand their business and can fully and attentively articulate the services and capabilities they offer. To learn more about the advantages of GigCX, explore our resource center below.
What makes us better?
The GigCX Marketplace is a highly secure, global platform for talent sourcing, onboarding, and management which allows organizations to confidently and cost-effectively augment their CX workforce.
GigCX Marketplace is powered by LiveXchange Technologies
We've invested the last 20 years developing and elevating frictionless technologies to enable the gig-driven, remote-work model. Our technologies empower those who are looking to make the shift to highly flexible, on-demand, home-based CX service providers. Using our technology, CX organizations and teams can recruit, train, and manage their customer experience conveniently and securely, all on one platform.
Global Awareness
Meaningful Work + Sustainable Solutions = Stronger Communities
GigCX Marketplace places a high value on meaningful work for individuals secure and sustainable solutions for organizations, and ultimately, the health and growth of our communities and world.
Ways that we put those values into action:
- Creating economic opportunities and robust platforms for independent talent to shine.
- Prioritizing diversity, equity, & inclusion and the personal success of all people.
- Supporting the health, well-being and rights of workers who want flexible, safe working environments.
- Establishing transparency by certifying the talent on our platforms so businesses can be confident in the integrity of their support team and of GigCX.
- Creating a more level playing field with remote work technologies that extend past big cities to rural and underserved communities.
- Helping to reduce our environmental impact and enabling others to reduce theirs, by reducing work-related commutes and business travel.
GigCX Marketplace Values Diversity, Equity & Inclusion
We strive to develop platforms and solutions that embrace, support, and accept all people, regardless of ethnicity, gender identity or expression, sexual orientation, religion, age, neurodiversity, disability status, citizenship, or any other aspect which makes them unique.
Home Office
You Have a Dedicated Home Workspace. You must have a dedicated quiet workspace. Your workspace must be completely free from any background noise. Any extraneous noise is strictly forbidden and may result in immediate removal from the network.
Email
VM: 1-778-300-7453
Fax: 1-778-300-7453
VM: 1-778-300-7453
Fax: 1-778-300-7453
